The Last Days of Pompeii London – Limited 16-Week Run!

Essential Companion tickets are intended for customers requiring additional support. This must be due to needs significant and in excess of what could be reasonably expected of family or friends already accompanying you. 

Companions must be booked in advance during the booking process, when you purchase tickets for the exhibition. As companions are acting as a chaperone, they will not be offered a headset for the metaverse room. 

To qualify for a Companion ticket, you will need to show one of the following forms of documentation upon arrival. Without this documentation we will be unable to honour the complimentary Companion/PA ticket. 

Accepted forms of documentation include: 

• Middle or Higher rate DLA for care and/or mobility. 
• Personal Independence Payment (PIP) documentation. 
• Evidence of being severely sight impaired. 
• CredAbility Access Card with a “+1” category requirement. 
• A recognised Assistance Dog ID card.

Please note that the guest requiring assistance must have a valid entry ticket. Documentation may not automatically award Essential Companion tickets for children under 16, as children are always required to be under the direct supervision of a responsible adult in our venues. 

If the visitor is a child, to obtain a free Companion or PA ticket, there must be at least one full-priced General Admission ticket in the group.

A Companion Standard Ticket is available alongside all our ticket types. Unfortunately, we are unable to offer a Companion Vesuvius Package Ticket due to the number of additional inclusions it has.   

(See FAQ: ‘How do I book a ticket for my Companion/PA?’ for more information).

Immerse LDN at Excel London Waterfront provides step-free access at both of its entrances. For the West entrance, please disembark at Custom House station, which offers full accessibility with lifts from the platform to the bridge. If arriving via Prince Regent DLR Station, there are lifts available that lead directly to a footpath entering the venue.  

For more detailed information on accessible facilities at the venue, please visit the Excel London website: Accessibility Information.

Yes, assistance dogs are welcome, including those from ADUK, accredited training companies, and owner-trained dogs. Please be aware that if the dog’s behaviour does not meet the required standards, entry may be denied.  

According to the Equality and Human Rights Commission, assistance dogs are highly trained to:  

• Stay with their owner and not wander freely.  
• Sit or lie quietly on the floor next to their owner.  
• Avoid fouling in public areas.

All assistance dogs must remain on a lead at all times.

Unfortunately, electric mobility scooters are not permitted inside the metaverse space. The experience is not designed to ensure the safety of such vehicles - neither for the person using it nor for the people around. The VR glasses were not developed to be used while operating this type of mobility aid within the experience. 

Only a standard manual wheelchair, accompanied by a companion to assist, who can monitor the other audience members without participating in the experience, is allowed inside. We have a manual wheelchair on standby should anyone using an electric mobility scooter wish to experience the Metaverse. 

Visitors can continue to use the electric scooter elsewhere in the exhibition and then switch to a manual wheelchair when entering the metaverse, switching back afterwards.

Term Time 

Monday-Wednesday from 9:00am to 4:00pm, Thursday-Saturday from 9:00am to 7:00pm, and Sundays from 9:00am to 6:00pm  

Holidays* 

 Monday-Saturday from 9:00am to 7:00pm, and Sundays from 9:00am to 6:00pm  

*Christmas hours will differ. 

Opening times are subject to change, please check our ticketing agent (Fever’s) website for more information.   

(Doors close 15 minutes after the last session and the exhibition closes two hours after the last bookable time slot).

The Last Days of Pompeii: The Immersive Exhibition takes visitors on a journey through one of history's most dramatic moments, bringing the ancient city back to life before its sudden destruction.   

Using state-of-the-art technology, visitors can explore the streets of Pompeii, step inside the Villa of the Mysteries, (one of the most well preserved suburban ancient Roman villas on the outskirts of Pompeii) witness the grandeur of the amphitheatre and experience the eruption of Mount Vesuvius. The exhibition combines immersive projections, virtual reality, a metaverse experience and a curated collection of artefacts to create a deeply engaging and educational visit.

Each area of the exhibition offers a different perspective on Pompeii: 

1. Immersive Hall – A stunning 360º projection that brings Pompeii's streets to life, showing daily life before the eruption and its eventual destruction. 
2. Virtual Reality Experience – An immersive journey that places visitors inside the Roman amphitheatre, experiencing Pompeian entertainment firsthand, from chariot races to gladiatorial battles. 
3. Metaverse Room – Visitors become avatars and explore the Villa of Mysteries, walking freely through its stunning frescoed rooms, gardens, and bathhouses. 
4. Scenic Built Area – A beautifully recreated peristyle garden, amphitheatre, and fountains, allowing visitors to physically enter a Roman environment. 
5. Artefacts Room – Displays a curated selection of artefacts from prestigious collections, including Roman glass, marble sculptures, and gladiatorial equipment. This area also features a Volcano Area, which explores the eruption's geological impact and presents the famous body casts of Pompeii's victims. 
6. The Archaeological Explorer Room - An interactive and educational dimension where visitors are encouraged to take on the role of an archaeologist, exploring interactive maps and uncovering concealed artefacts from digital sandpits. 
7. AI Photo Booth – Visitors can see themselves transformed into a Pompeian aristocrat before the eruption, with historically accurate attire and styling. 
8. Graffiti Station – Leave your own inscription, drawing or phrase, echoing the graffiti once scrawled across the walls of the city years ago. 
9. Soundtrack – The exhibition features an original soundtrack by composer and music producer René Merkelbach, recorded with a live orchestra, blending classical Roman-inspired compositions with cinematic scoring.

On average, visitors spend approximately 90 minutes exploring the full experience, depending on engagement levels in each section.

There are limited vegan and gluten-free catering options within the main Excel boulevard but not within the exhibition itself. Restaurants in the main boulevard aren’t always open. Please check the Excel website for more information: https://www.Excel.london/visitor/food-drink and plan ahead. 

Please note that food and drink cannot be consumed within the exhibition itself.

There are a selection of retail units in Excel London providing a diverse range of food and drinks. If you bring a reusable cup to the venue, you can enjoy discounts on some hot drinks at select retail outlets. There are free water refill points on the Boulevard close to the entrance to the venue. For more information please visit: Excel.london/visitor/food-drink 

Please note that food and drink cannot be consumed within the exhibition itself.

No bags larger than A4 are allowed within the exhibition. Backpacks and large bags will not be allowed inside the exhibition. We have a high number of chargeable lockers for you to store your bags and coats when you visit. You can reserve and pay for your locker via your phone by scanning the QR code as you enter the hall. Our onsite team will be happy to guide you should you require any assistance. The dimensions of the lockers available are: 40cm high x 40cm wide x 40cm deep (approx). Sizing is for two normal-sized rucksacks. You may have up to 2 lockers per visit. Lockers are charged at £3 each. 

Excel offer a cloakroom for larger items. More information can be found here.

No food or beverages are to be consumed inside the exhibition. You will be asked to dispose of any open foods/beverages before entering the exhibition.  

Exceptions on medical grounds can be made but water must be in a lidded/sealed bottle. Please make the staff aware upon arrival.

The weather will not impact the exhibition as it is indoors.  

We always aim to limit and reduce queuing outside the entrance. In the event of inclement weather, our team will work to ensure any queuing outside is minimised as much as possible.

Weapons, bladed/sharp articles, ammunition, explosives, horns, whistles, drums, fireworks, flags, flagpoles, inflatables, wet umbrellas, glass bottles, flammable liquids in any container, laser pens, professional camera equipment, confetti, glitter bombs, paint, paint powder, glue, balloons, wheeled footwear, helmets, full face masks, card readers or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes); ceremonial bladed articles, where certain conditions for entry are not met. 

Food and beverages, flash photography, prams and buggies, alcohol, smoking, vaping, umbrellas and anything which may disturb the other patrons.